Answers to your Questions
What Shipping Methods Are Available?
All shipments are dispatched from either the USA or European Print facilities. We use either USPS or FedEx for all shipments and you will be given a choice at checkout.
We offer basic air mail services without tracking and also full traced priority services via FedEx.
Do You Ship Internationally?
Yes, we ship all over the world. From Kathmandu to Mozambique – if you’re a traveler we can get you your custom tee.
How long does it take to make my tee?
Please allow up to 5 days for us to design your tee. We usually get this done within the first day o two, but during busy periods it does take us a bit longer. Once your design is complete the printers take a maximum of 5 days to print your tee.
How long until I will receive my tee?
This depends on which shipment method you choose and of course where you are in the world. Most USA orders will be received within 3-5 days, or as quick as overnight with priority services.
International customers will usually receive their orders in about 10-20 days, or if you are in a rush we can get them to you as quick as 3 days after dispatch.
What Payment Methods Are Accepted?
We accept wither credit card or PayPal. Our credit card payments are processed via the Stripe payment gateway.
Is Buying On-Line Safe?
Yes, please rest assured all of your information is protected while on customtraveltees.com – Not only are you protected by a secure HTTPS connection – but none of your payment details are ever processed by us. Your payment details are only processed via PayPal or Stripe’s secure systems.
ORDERS AND RETURNS
How do I place an Order?
Navigate to the design you like, choose a color and size, add your tee to your cart, then checkout. During checkout you will be asked to provide the list of cities you visited so we can pace them for you.
How Can I Cancel Or Change My Order?
You can – but please be quick. We always strive to process orders quickly – and once they are fulfilled we will no longer be able to cancel your order. So as long you you change your cancel your order within the first 10 days it will be all good.
Do I need an account to place an order?
Nope. You can place an order as a guest. But hey signing up is cool! You will be the first to know when we release a new design or have a sale. Plus you will be able to post comments and get involved with our blog. Plus, Plus – Competitions!!!
How Do I Track My Order?
If you select a shipment method at checkout, you will be provided a link to track your order. If you loose this link never fear. If you signed up you can just check your account for your order details – or if you checked out as a quest – just flick us a quick email and we’ll send you the tracking number.
Who should I to contact if I have any queries?
Send a message us at firstname.lastname@example.org – we aim to respond to all questions within 2 business days. However we are usually ninja fast and will respond much quicker.
How Can I Return a Product?
If you are unhappy with your custom travel tee – or if you have any problems with the quality of your print please contact us at email@example.com with your order number and photo’s of the problem. We will gladly accept refunds or exchanged if problems are reported with photos.